Courses
In order to purchase a course with us you must first REGISTER with the RMS Consulting. Once you have registered you can then select a course from our COURSE LISTING and purchase this course through the online payment system. You will have 12 months to complete this course and our system will track your progress.
Managing Quality Customer Service
Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the organization to accomplish extraordinary things.
Effective Workplace Relationships
This course provides comprehensive training in the skills related to building effective workplace relationships. From defining the exact nature of effective workplaces the course also offers a blueprint for developing trust and confidence in the workplace.
Effective Project Management
Project Management is the application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project. This course provides a comprehensive introduction to project management, an in depth analysis of the lifecycle of a project, training in planning and risk management and the necesssary people skills assiociated with project management.
Customer Service and Consulting
Customer service is one of the most important aspects of any business. A potential customer's perception of any company is founded on how the front line staff handle the initial moment of contact. A focused awareness of the customer's expectations, brought about by the use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both your company and your client.
Creative Problem Solving
Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today's decision makers must use a variety of thinking styles, methodologies and creative processes. In this course, you develop your skills as a critical thinker and problem solver. You learn to leverage your personal thinking preferences using tools and techniques.
Change Management
For any organisation, properly managing change is vital for achieving a successful transformation from how things are, to how things should be ! This course provides in depth change management training. It further offers a detailed examination of the change process and how a leader overcomes resistance to change.
Business Communication
Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver modules that introduce how such exchanges take place in a business environment.
Accounting Basics
In this course, we investigate the basics of accounting. We introduce the skills and knowledge required to prepare and understand the financial plans and budgets that are crucial to the ongoing operation of an organisation.
Internet as a Business Tool
The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This course covers the basics of how you can use the Internet for selling, researching and communicating in business.
Tiger Kidnap Awareness
The aim of this course is to reduce the risk of becoming a victim of a tiger kidnapping.
Sports Stadium Steward Fetac Level 5 Programme
Sports Stadium Stewarding is designed to equip learners with the knowledge, skills and competence to act as a steward in a sports stadium in Ireland.
Leadership and Motivation
This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader.
Negotiation Skills
In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority.
Effective Communication in the Workplace
This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how you can improve the likelihood that you can be more effective at work.
Time and Stress Management
This courses will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.
Managing Teams
This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within team.
Interview Preparation Course
Most employers select people for jobs by giving them an interview. This course will guide you through the necessary steps to succeed in an interview situation.
SME Management Development Programme Fetac Level 6
Distilled down to a simple statement, this programme is about you the candidates identifying, learning and practicing the Knowledge, Skills and Abilities (KSA’s) of a successful manager.
Read more: SME Management Development Programme Fetac Level 6
Conflict Resolution
Conflict Resolution training has been a much neglected subject in the past, but the need to train security personnel and other staff in this subject has now become of paramount
importance.
Understanding Health and Safety in the Irish Workplace
This course has been designed to equip participants with the necessary information to understand the regulations and legislation in place governing the health and safety of
individuals in Ireland.
Read more: Understanding Health and Safety in the Irish Workplace
Customer Service in Ireland
This online course is designed to provide participants with the necessary skills and information to undertake best practice customer service in Ireland.
Risk Analysis and the Security Survey
This course has been designed to provide comprehensive training at all levels in security surveying and risk analysis of new and existing assignments.
Door Security Procedures (D.S.P.) FETAC Level 4
This module is designed to provide the learner with an understanding of the security duties and procedures for those working doors of pubs, nightclubs, fast food outlets and theatres.
Basic Guarding Skills FETAC Level 4
This programme is designed to provide security officers new to the industry with the basic knowledge to assist them to carry out everyday security tasks.
Page 2 of 2
