Information Management involves capturing new ideas and organisational knowledge and structuring systems that allow that information to be used most effectively by the people in the organisation. This course covers provides in depth training in all : aspects of managing and working with workplace information; and technology based management information systems.

Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the organization to accomplish extraordinary things.

This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader.

This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within team.

Distilled down to a simple statement, this programme is about you the candidates identifying, learning and practicing the Knowledge, Skills and Abilities (KSA’s) of a successful manager.