Conflict Resolution

Conflict Resolution training has been a much neglected subject in the past, but the need to train security personnel and other staff in this subject has now become of paramount
importance.

This course has been designed to provide practical solutions to persons deployed in a frontline security, customer service or public reassurance role.

Who Will Benefit?
Security Officers, Store Detectives, Door Supervisors, Vehicle Immobilisers and other customer service personnel in direct contact with the public.

Course Content
• Introduction to Conflict
• Understanding Sources of Conflict
• Understanding Conflict Styles
• Psychology of Anger
• Dealing with Aggression
• Identifying Reactions to Conflict
• Conflict Management Techniques

Course Outcomes
On completion of this course, delegates will be able to demonstrate practical conflict resolution techniques and apply perennial evaluation.

Course Price

€ per individual.

If you require this training for larger numbers of employees please contact us directly for a quote.