Effective Communication in the Workplace

This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how you can improve the likelihood that you can be more effective at work.

This course covers a collection of topics relating to Communication at Work.  After completing this course you will have a clearer understanding of:

• Transactional Analysis
• Passive and Aggressive Behaviour
• Assertiveness Techniques
• Listening Skills
• Questioning Skills
• Tips to help Build Rapport
• Matching Representational System
• Body Language Tips
• Giving Feedback
• Negotiation Process
• Communication in Meetings
• Handling Customer Complaints

This is a comprehensive training course. This e-learning course is suitable for self paced learning, distance learning and blended learning. It is an online training course.

Course Price

€ per individual.

If you require this training for larger numbers of employees please contact us directly for a quote.